In General

The purchase price of your digital asset is locked in at the time you confirm your order. Any market movement between your order being placed and Vertbase receiving your cleared funds will not affect the price or quantity of your order.

Vertbase sends your digital funds to your own specified wallet as soon as we receive your payment. Please see the article below to learn about transaction times

UK:

The faster payments service in the UK is generally instant but can sometimes can take up to 15 minutes.

Once your GBP funds have been received by us your digital currency is sent directly to your own specified wallet as soon as we receive your payment.

Blockchain transaction times change between networks and some require more confirmations than others. The speed of the transaction is dependant on the digital currency you purchased.

For example: 

On the bitcoin network transaction times can take up to 2 hours even when the network is not busy.

Or

If your digital currency purchase was Digibyte the transaction time is usually seconds.

When we send your digital currency you will also receive an email confirming the transaction as been sent, this will include the transaction id. Entering the transaction id into a block explorer will show you exactly what time the transaction was made.

The US banking system and other 3rd party payment facilitators do not collect or process ACH transactions at the weekends or bank holidays. (Weekends are not included in the 5-business day transfer period)

EU:

Sepa payments usually clear the same day , however this depends on what time of day you send the funds. If its towards the end of the day the funds may not clear until the day after.

Once your EUR funds have been received by us your digital currency is sent directly to your own specified wallet as soon as we receive your payment.

Blockchain transaction times change between networks and some require more confirmations than others. The speed of the transaction is dependant on the digital currency you purchased.

For example:

On the bitcoin network transaction times can take up to 2 hours even when the network is not busy.

Or

If your digital currency purchase was Digibyte the transaction time is usually seconds.

When we send your digital currency you will also receive an email confirming the transaction as been sent, this will include the transaction id. Entering the transaction id into a block explorer will show you exactly what time the transaction was made.


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