In General

The purchase price of your digital asset is locked in at the time you confirm your order. Any market movement between your order being placed and Vertbase receiving your cleared funds will not affect the price or quantity of your order.

Vertbase sends your digital funds to your own specified wallet as soon as we receive your payment. Please see the article below to learn about transaction times.

 

US Banking and transaction times In General

ACH bank transfers to Vertbase typically take 5 business days* to complete after you have confirmed your purchase. (In some circumstances this process may take 7-10 calendar days, depending on the time of the order, weekends and other bank holidays)

The US banking system and other 3rd party payment facilitators do not collect or process ACH transactions at the weekends or bank holidays. (Weekends are not included in the 5-business day transfer period)

Depending on the time your order is placed, funds may not be collected via ACH until the following day. Generally, the start of the transaction waiting period is the day funds are collected from your bank.

For Example;

Vertbase order is placed Friday 14th. Your funds are collected Monday 17th and should be deposited in our bank account on Friday 21st. As soon as we receive your funds your digital assets are forwarded to your own wallet.

In Summary

You may notice your funds are immediately debited from your bank account following your purchase, however, until your payment has cleared in our bank your digital assets will not be sent to you. Once your funds are fully cleared by our bank we automatically send your digital funds to your own specified wallet.

(The process typically takes 5 business days but in some circumstances, may take 7-10 calendar days)

We are working hard to make this process faster.

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