If you have lost access to the email address you used to create your Vertbase account, we will need to initiate a reset process. Please begin by completing the following steps:

  1. Create a Vertbase account using a different email address on the following page: https://app.vertbase.com/signup.
  2. Add and verify a phone number.
  3. Verify your identity.
  4. If possible, add and verify the same bank and credit cards you have used before.
  5. Contact us and let us know when you have completed these steps.

These steps will help us verify your ownership of the previous account.  If you encounter any issues while doing this, please let us know as soon as possible. 

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